WARRANTY & RETURNS
Each Venturo timepiece is warranted against manufacturing defects for 12 months from its date of purchase.
For every valid warranty claim we will, at our discretion, repair or replace the item or, if that isn't commercially reasonable, issue you a refund.
For valid warranty claims made within 30 days upon receipt, shipping costs will be borne by us. For other claims the cost of shipping your item to us will be borne by you.
The warranty is not extended to natural markings e.g. on leather, and doesn't cover damage that in our opinion is caused by wear and tear, surface treatment, accident or mishandling. The warranty also doesn't cover instances where the straps are too short or too long for your wrist.
The warranty will be void if the item was handled differently from the instructions in the user manual or by an unauthorised third party.
To make a warranty claim, contact us.
If you're not satisfied with your purchase, you may return the item to us within 5 days of receipt and seek a refund. The item must be unused, in its original packaging and in the same condition that you received it.
For each return we charge a US$20 re-stocking fee, which will be deducted from the refund to you. Alternatively, to avoid the re-stocking fee, you can ask for a store credit equal to the amount you paid.
Shipping charges will not be refunded.
In returning the item you shall bear all incurred costs and risk of loss or damage while the item's in transit.
Refunds on purchases are in US dollars. For purchases made with credit cards, depending on your bank you'll see the refund show up between 5 to 10 business days after we've processed your refund. Taxes paid, credit card interest and exchange rate differences are not refundable.
To initiate a return, contact us.